House of Time

Questions & Answers

Frequently Asked Questions

Everything you need to know about our watches, seeing live videos, Nairobi delivery, and how ordering works.

Can I see the actual piece first?

Yes. Tell us which one and we will film it for you in the shop today, while you watch on WhatsApp. People ask every day, and we are glad when they do.

When do I pay?

Once it is on your wrist and you are happy. The piece comes to you first.

What if it is not the one?

Then it is not the one. We will keep looking with you until something fits.

What kind of watches are these?

Fashion watches, made to be worn every day and priced for it. We will always tell you exactly what a piece is, and what it is not.

Where do you deliver, and what are the charges?

We do deliveries countrywide at small charges, and deliveries are from Monday to Saturday. The fee is minimal and confirmed before dispatch.

Can I call directly instead of messaging on WhatsApp?

Yes. You can call us directly on 0729 945 959 (+254 729 945 959) from Monday to Saturday without having to click into WhatsApp first. We are also reachable on WhatsApp on the same number.

How do I place an order?

Browse any watch or pair of sunglasses on our site and tap 'Order on WhatsApp'. It sends us the name, price, and exact link so we can confirm availability right away.

Have another question?

We are on WhatsApp every day. Message us and we will answer you directly.

Ask on WhatsApp